FAQ
What happens when shipping rates change?

The Shipping Wizard tool is synced to the actual shipping service’s computers to get their rates in real time. Thus, it automatically and instantly updates to reflect any rate or service changes that a shipping carrier has made. It does the legwork for you!

Created by:

Lcukyluke on September 14, 2017

What if I use a specialized freight service to ship my large items?

There is a shipping option to select for Freight Service when the price cannot be determined ahead of time.

Created by:

Lcukyluke on September 14, 2017

Why are my item pages not showing my price for International shipping?

When you are signed into your own shop and are viewing your item pages, Antique’s system automatically knows where you are located, and will display the price for shipping the item to your country.

Created by:

Lcukyluke on September 14, 2017

Why is it important to enter accurate shipping information when I list my items?

Determined After Checkout is no longer a shipping option available to US based shops.

For large items which require specialist packing and transport, the Freight option may be selected, and then the shipping can be calculated by the shop owner after the buyer has submitted the Purchase Order.

Created by:

Luckyluke on September 14, 2017

How will the Shipping Wizard be able to calculate the shipping without knowing the zone it is going to?

Buyers must register with a shipping address before they can make a purchase on Antique. The Shipping Wizard then automatically calculates the total from your shop’s zip code to the buyer’s zip code.

Created by:

Lcukyluke on September 14, 2017

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MOST FAQ

How to manage your account and it’s features.
How can the Shipping Wizard compute an accurate shipping cost on multiple-item orders?

The calculator is designed to consider the combination of items before it determines the true shipping cost.  Simply combining the weight and dimension of each item does not allow for an accurate shipping cost.

Created by: Luckyluke on September 14, 2017
Do you ship internationally? Do you ship to Canada? Do you ship to the UK? Do you ship to Australia?

We currently ship to Australia, Canada, Germany, France, Hong Kong, Italy, Japan, Korea, Mexico, New Zealand, Russia, Singapore, Switzerland, and the UK.

We’re working hard to expand across the globe. Let us know where we should ship next by contacting: support@gmail.com

Created by: Tuan Ha on December 11, 2017
Can I change the shipping address for one of my orders?

As long as your order has not been sent to our shipping and packing department at our warehouse, you can change the shipping address for your order in your account. Click on the link next to your order to change your shipping address. If a link to change your shipping address does not appear, your order has either already shipped or has been sent to shipping and packing at our warehouse.

Created by: Tuan Ha on December 11, 2017
What is an undeliverable package?

Occasionally packages are returned back to our warehouse because the shipper has determined the package is undeliverable. When the carrier returns an undeliverable package to us, we automatically restock the items and issue a full refund (including shipping) back to the original form(s) of payment.

Please note: If your package was returned to our warehouse as undeliverable, we will not be able to re-ship your package.

Created by: Alisia on December 11, 2017
How much does International Shipping cost?

To learn more about shipping costs and delivery for orders outside the U.S. please refer to our international FAQ page.

Created by: Tuan Ha on December 11, 2017

SHIPPING

Commonly asked question about shipping
How do I use Facebook to promote my shop?

Antique on Facebook. Social networking is an important part of an online business. We want to let all shops know that Antique is active on Twitter, Google+, Pinterest, Instagram and Facebook, and we invite you to join us. All services are free to join and as a shop owner you can use these services to promote your own shop too.

Created by: thanh.pm on September 14, 2017
What is the My Account page?

The My Account page is where you can view Antique account information including:

  • Pending and Completed purchase activity
  • Member, Password and Address Book information
  • Subscription details for our Mailing Lists

When shopping or browsing on Antique, you can access your My Account Overview page by selecting My Account located at the top of any page on our site.

Created by: thanh.pm on September 14, 2017
How do I change my account email address?

To change your account email address:

  1. Select My Account located at the top of any page on our site
  2. Under the Member Info section, select Edit
  3. Under the Your Email Address section, complete the required field
  4. Select Update
Created by: Luckyluke on September 14, 2017
Do you ship internationally? Do you ship to Canada? Do you ship to the UK? Do you ship to Australia?

We currently ship to Australia, Canada, Germany, France, Hong Kong, Italy, Japan, Korea, Mexico, New Zealand, Russia, Singapore, Switzerland, and the UK.

We’re working hard to expand across the globe. Let us know where we should ship next by contacting: support@gmail.com

Created by: Tuan Ha on December 11, 2017

RETURN

How to manage your account and it’s features.
How can the Shipping Wizard compute an accurate shipping cost on multiple-item orders?

The calculator is designed to consider the combination of items before it determines the true shipping cost.  Simply combining the weight and dimension of each item does not allow for an accurate shipping cost.

Created by: Luckyluke on September 14, 2017
What happens when shipping rates change?

The Shipping Wizard tool is synced to the actual shipping service’s computers to get their rates in real time. Thus, it automatically and instantly updates to reflect any rate or service changes that a shipping carrier has made. It does the legwork for you!

Created by: Lcukyluke on September 14, 2017
What if I use a specialized freight service to ship my large items?

There is a shipping option to select for Freight Service when the price cannot be determined ahead of time.

Created by: Lcukyluke on September 14, 2017
Why are my item pages not showing my price for International shipping?

When you are signed into your own shop and are viewing your item pages, Antique’s system automatically knows where you are located, and will display the price for shipping the item to your country.

Created by: Lcukyluke on September 14, 2017
Why is it important to enter accurate shipping information when I list my items?

Determined After Checkout is no longer a shipping option available to US based shops.

For large items which require specialist packing and transport, the Freight option may be selected, and then the shipping can be calculated by the shop owner after the buyer has submitted the Purchase Order.

Created by: Luckyluke on September 14, 2017